Contact Sales: US 800.367.4823 | International +1.650.372.0900

SureSync Suite Technical Support

Contacting Support

Create Support Incident Report

Submit an inquiry through our online form. A member of our support team will respond by phone or email with your Incident number and next steps.

  • Telephone Support: 650-372-0900
    Customers with a valid Upgrade & Support Plan and those who have a non-expired trial have unlimited access to telephone support during posted support hours. Customers without a valid Upgrade & Support Plan may incur additional fees for telephone support.

Release Notification List

If you would like to be notified when new versions of SureSync are released, please fill out the form and check your e-mail to confirm your sign-up. You may unsubscribe at any time via links in the update messages.

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Support Hours:

Monday – Friday
7:00 AM – 4:00 PM
Pacific Standard Time

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